IT Helpdesk and IT Support Services

24 hour Australian based IT Helpdesk and IT Support Services
Our IT Helpdesk team is dedicated to ensuring your business has the IT support required and is focused on working around your needs, not vice versa. That’s why we implement software updates and server maintenance when you want, not when it suits us.
Our 24 hour IT helpdesk is second to none in Australia, here are just a few reasons why
Two Client Services Managers

All our clients have primary and secondary Client Services Managers to ensure you can reach a helpful ear in a hurry with IT support to resolve your issues.

Easy access to our senior management team

A team focused on running our business around your business, not vice versa. That’s why we implement software updates and server maintenance when you want, not when it suits us.

We’re home-grown

A team of real IT technicians based right here in Australia. Our 24 hour IT helpdesk is 100% located in Australia, with no calls sent offshore.

Our geek rating is off the chart!

We have some of the most experienced IT professionals in the country and we keep it that way by investing in regular training for our staff.

After Hours

We know that IT issues have a habit of occurring after hours (particularly when you are working late to get a job over the line!).

Around the clock support

We’re one of the only IT service companies in Australia to have a 24 x 7 x 365 day a year technical support team dedicated to ensuring nothing gets in the way of you doing business.

Included in your IT support

01

Top Tier IT Support

We do not discriminate between our clients by providing a ranking style of IT support or charging a premium for better support or responsiveness. We believe that every client should have the highest level of support regardless of the amount of money they spend.

02

No Surprises

In collaboration with our clients we agree an annual budget of IT support hours. This helps keep support costs stable throughout the agreement term. We also offer the ability to purchase additional hours if required at the same fixed hourly rate.

03

24/7 Support

All of our Support Pack clients have access to our Australian based 24/7/365 Helpdesk as well as assigned Primary and Secondary Site Engineers. We also ensure our clients have easy access to other members of our team, including Senior Management.

04

Performance & Security

We manage all preventative maintenance as well as installing software and security patching afterhours so your business is protected and efficient. Your 3rd party vendor relationships, such as MYOB, and internet providers are handled by us.

05

Strategic IT Planning

We’re more than just ‘break-fix’ IT support provider, as a support client you have access to regular business reviews and IT planning. We aim to understand your business and make recommendations to help you achieve your goals.

06

Easy Accessibility & Reporting
It’s easy for our clients to request support and follow ticket progress through our dedicated Support Portal. We also  send all our clients Monthly Ticket & Usage Summary Reports so you can keep track of where your support hours are going.
Secure Cloud Services & Proactive IT Support

Sydney based firm Bentleys NSW were looking for secure cloud services and IT support based in Sydney CBD to implement leading edge technology into their firm.

Through providing managed IT services and cutting edge cloud technology, Bentleys NSW have been able to serves their clients with the most up-to-date technology enabled infrastructure available.

Read More
01

Ronald McDonald House

Ross Bingham

“I continue to be impressed with Strategic Group’s IT support and appreciate the knowledge and genuine willingness to ensure that our operation continues as seamless as possible.”
Ronald McDonald House
02

Brown Macaulay & Warren Chartered Accountants

Jonathon Weller

“IT represents a critical element of our business. Since engaging Strategic Group, we feel confident that risk is reduced, and our business can, and has, run smoothly and efficiently.”
BMW Chartered Accountants
03

Hunter Life Education

Sarah Gray

“As always, we are so very grateful for the help that Strategic Group offers Hunter Life Education.”
Hunter Life Education
04

Provincial Accountants

Kashanna Doolan

“We have had nothing but positive experiences since starting with Strategic Group. They go above and beyond to assist will all queries and issues, and we couldn't recommend them highly enough.”
Provincial Accountants
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Strategic Group's expert team services: Sydney, Melbourne, Brisbane, Adelaide, Townsville, Newcastle and Perth