Over 30 years’ of experience working with Australian businesses has given us the expertise to truly understand our clients. We currently partner with hundreds of mid to large sized businesses and not for profits, providing proactive business IT support and expert advice.
Our 24 hour IT support helpdesk is second to none in Australia, here are just a few reasons why
All our clients have primary and secondary Client Services Managers to ensure you can reach a helpful ear in a hurry with our proactive business IT support to resolve your issues.
A team focused on running our business around your business requirements, not vice versa. That’s why we implement software updates and server maintenance when you want, not when it suits us.
A team of real IT support technicians based right here in Australia. Our 24 hour IT helpdesk is 100% located in Australia, with no calls or desktop support sent offshore.
We have some of the most experienced IT professionals and support technicians in the country and we keep it that way by investing in regular training for our staff.
We know that IT issues have a habit of occurring after hours (particularly when you are working late to get a job over the line!). That’s why we provide reliable IT support after business hours.
We’re one of the only IT service companies in Australia to have a 24 x 7 x 365 day a year technical support team dedicated to ensuring nothing gets in the way of you doing business.
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We do not discriminate between our clients by providing a ranking style of IT support or charging a premium for better support or responsiveness. We believe that every client should have the highest level of support regardless of the amount of money they spend.
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In collaboration with our clients we agree an annual budget of IT support hours. This helps keep support costs stable throughout the agreement term. We also offer the ability to purchase additional hours if required at the same fixed hourly rate.
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All of our Support Pack clients have access to our Australian based 24/7/365 Helpdesk as well as assigned Primary and Secondary Site Engineers. We also ensure our clients have easy access to other members of our team, including Senior Management.
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We manage all preventative maintenance as well as installing software and security patching afterhours so your business is protected and efficient. Your 3rd party vendor relationships, such as MYOB, and internet providers are handled by us.
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We’re more than just ‘break-fix’ IT support provider, as a support client you have access to regular business reviews and IT planning. We aim to understand your business and make recommendations to help you achieve your goals.
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How does your IT stack up?
Find out how your IT stacks up with a Strategic Group IT Health Check.
We will conduct an audit of your current infrastructure and assess your:
- Cyber Security
- IT Systems and processes
- Internal capabilities
- Disaster Recovery
We can conduct the IT Health Check virtually or in-person and tailor it to your business.
Fill out the form with your preferred date and we will be in touch to discuss your IT Health Check.
Our Partners
Sydney based firm Allworths Chartered Accountants were looking for secure public cloud services and proactive IT support.
Allworths Charted Accountants is a leading accounting, audit and wealth advisory group based in Sydney. They have been on the cutting edge of technology for a long time, with their first foray into the cloud happening over a decade ago.
Strategic Group and Allworths worked together to come up with a strategic technology roadmap that would enable Allworths to securely manage their data and move to a public cloud solution.