Help Desk: IT Business Support

24 hour Australian based IT Help Desk
Our Helpdesk team is dedicated to ensuring your business has the support it requires and is focused on working around your needs, not vice versa. That’s why we implement software updates and server maintenance when you want, not when it suits us.
Our 24 hour IT help desk is second to none in Australia, here are just a few reasons why
Two Client Services Managers

All our clients have primary and secondary Client Services Managers to ensure you can reach a helpful ear in a hurry.

Easy access to our senior management team

A team focused on running our business around your business, not vice versa. That’s why we implement software updates and server maintenance when you want, not when it suits us.

We’re home-grown

A team of real IT technicians based right here in Australia. Our 24 hour IT helpdesk is 100% located in Australia, with no calls sent offshore.

Our geek rating is off the chart!

We have some of the most experienced IT professionals in the country and we keep it that way by investing in regular training for our staff.

After Hours

We know that IT issues have a habit of occurring after hours (particularly when you are working late to get a job over the line!).

Around the clock support

We’re one of the only IT service companies in Australia to have a 24 x 7 x 365 day a year support team dedicated to ensuring nothing gets in the way of you doing business.

Included in our IT Support

Top Tier Service

We do not discriminate between our clients by providing a ranking style of IT support or charging a premium for better support or responsiveness. We believe that every client should have the highest level of support regardless of the amount of money they spend.

No Surprises

In collaboration with our clients we agree an annual budget of IT support hours. This helps keep support costs stable throughout the agreement term. We also offer the ability to purchase additional hours if required at the same fixed hourly rate.

24/7 Support

All of our Support Pack clients have access to our Australian based 24/7/365 Helpdesk as well as assigned Primary and Secondary Site Engineers. We also provide easy escalation to our Senior Management Team.

Performance & Security

We manage all onsite and remote preventative maintenance as well as software and security patching afterhours so your business is protected and running efficiently. We also take care of 3rd party vendor management, such as MYOB, ISP etc.

Strategic IT Planning

We’re more than just ‘break-fix’ IT services provider, as a support client you have access to regular business reviews and IT planning. We aim to understand your business and make recommendations to help you achieve your goals.

Easy Accessibility & Reporting
It’s easy for our clients to request support and follow ticket progress through our dedicated Support Portal. We also  send all our clients Monthly Ticket & Usage Summary Reports so you can keep track of where your support hours are going.

What our clients say

01

Ronald McDonald House

Ross Bingham

“I continue to be impressed with Strategic Group’s support and appreciate the knowledge and genuine willingness to ensure that our operation continues as seamless as possible.”
02

Brown Macaulay & Warren Chartered Accountants

Jonathon Weller

“IT represents a critical element of our business. Since engaging Strategic Group, we feel confident that risk is reduced, and our business can, and has, run smoothly and efficiently.”
03

Hunter Life Education

Sarah Gray

“As always, we are so very grateful for the help that Strategic Group offers Hunter Life Education.”
04

Provincial Accountants

Kashanna Doolan

“We have had nothing but positive experiences since starting with Strategic Group. They go above and beyond to assist will all queries and issues, and we couldn't recommend them highly enough.”
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Strategic Group's expert team services: Sydney, Melbourne, Brisbane, Adelaide, Townsville, Newcastle and Perth