Addison Partners is a full service professional accounting and business advisory firm offering a comprehensive suite of services for businesses and individuals alike across the Hunter Region of New South Wales.
With over 70 years of experience, Addison Partners is a professional accounting firm with five partners, over 30 staff and offices in Dungog, Gloucester, Taylors Beach and Singleton.
Addison Partners were facing the typical dilemma when trying to improve their IT systems, ‘you don’t know what you don’t know’.
As a happy Reckon APS firm, they didn’t want to move away from their practice management software, but they did want the ability to move it to the cloud to improve accessibility.
“We didn’t know what we didn’t know. We weren’t sure how our system should look and our IT partner at the time didn’t have experience supporting accountants.”
Addison Partners also felt they weren’t getting pro-active advice on how to improve their IT systems and internal technologies.
Making the move
After meeting with Strategic Group they decided to move their business into VAULT, Strategic Group’s private cloud platform. This meant they could now access APS and all their other software from anywhere in the world, allowing flexible working and collaboration between their staff in different offices.
The ability to log on anywhere in the world and see the same screen we see in our office has hugely assisted us in staying connected when away from the office. We have four offices and we need to be able to move from one place to another and have access to our systems. This has been particularly important during the Coronavirus pandemic.
We choose Strategic Group as they had a lot of accountants as clients and were familiar with our software. Their approach to support was proactive instead of reactive and we spoke to their current clients who spoke highly of them.”General Manager
A true partnership
Addison Partners move to VAULT is also supported by a 24/7 Helpdesk that allows them quick access to a member of the support team and a full disaster recovery and backup solution.
“What we like best about partnering with Strategic Group is that we know the owners and they have integrity and act with honesty in all they do. The team are responsive, knowledgeable and take away the hassle of managing IT in house.”